Shapejaw
Return
Returns & Refunds
30-day guarantee.
We’ll make it right.
We want you to be happy with your Shapejaw trainer. If something’s not right — it arrived damaged, it’s the wrong item, or it’s just not for you — we’ll sort it. No forms, no runaround.
✦ 30-day return window from the date of delivery
✦ Full refund to your original payment method
✦ Damaged or incorrect items — we’ll reship or refund right away
✦ Email info@shapejaw.com and we’ll help same day
How to return
- Email us at info@shapejaw.com with your order number and a one-line reason (so we can improve).
- We’ll guide you. For hygiene reasons we often won’t need a used item back; we’ll advise case by case. We process eligible refunds within 1 business day.
- Refund arrives in 3–5 business days depending on your bank.
Questions?
Email info@shapejaw.com or use the contact form. We reply within one business day. (Please confirm final return terms before publishing.)